Shipping policy

Destinations and carrier

We ship with Correos, the Spanish postal service, to all of Spain, the European Union countries, Switzerland and Norway. If you live elsewhere and would like a product, email info@divenerds.com.

Costs and delivery times

Times count from dispatch and are estimates.

Mainland Spain: 6.99 €. Free from 60 €. Delivery in 24 to 48 working hours.
Balearic Islands: 6.99 €. Free from 60 €. Delivery in 2 to 4 working days.
Canary Islands, Ceuta and Melilla: 9.99 €. Delivery in 4 to 8 working days, plus customs clearance. These destinations have no free shipping.
European Union: 8.99 €. Free from 90 €. Delivery in 3 to 7 working days.
Switzerland and Norway: 12.99 €. Delivery in 5 to 10 working days, plus customs clearance.

The free-shipping amount is based on the total of the products in your order, including taxes and after discounts. The exact cost is shown at checkout before you confirm payment.

Order preparation

Orders without personalisation usually leave within 1 to 2 working days. Personalised products are made to order: allow 3 to 5 working days of production before dispatch.

Tracking

When your order is dispatched you receive an email with the Correos tracking number. Check the delivery address before confirming your order: if a parcel is returned because of an incorrect address or because it was not collected, re-shipping is at the buyer's cost.

Customs and taxes

Deliveries within the European Union, except to the Canary Islands, Ceuta and Melilla, carry no extra charges. Deliveries to the Canary Islands, Ceuta, Melilla, Switzerland and Norway may be subject to import taxes (IGIC, IPSI or local VAT), duties and carrier handling fees. These amounts are set by each territory, are not included in the price and are paid by the recipient. If a parcel is refused because they are not paid, the order is refunded once it is returned, less shipping and return costs.

Problems

If the parcel arrives damaged or the delivery time is clearly exceeded, email info@divenerds.com with your order number and, where relevant, photos of the packaging. We handle the claim with Correos and, if the shipment is lost, send a new order or refund you.